You can delete your Contact Me account and the personal information connected to it at any time. You can do it in the App, or send us a request by email if you no longer have the App or can't sign in.
Cancel your subscription first. Deleting your account does not cancel a paid subscription, because subscriptions are billed by Apple. To stop future charges, open the Settings app on your iPhone, tap your name, tap Subscriptions, choose Contact Me, and tap Cancel Subscription.
Option 1: Delete your account in the App
1. Open Contact Me and sign in.
2. Go to your profile or Settings.
3. Tap Delete Account and confirm.
Your account is closed right away, and your personal information is deleted on the timeline described below.
Option 2: Request deletion by email
If you can't access the App, email us from the email address on your account, or the one connected to the Apple or Google account you signed in with. Please include:
(a) your name as it appears in the App;
(b) the phone number on your account; and
(c) a clear request that we delete your Contact Me account.
Send your request to contactme@contactme-hq.com
Use the subject line "Delete my Contact Me account." To protect your account, we may ask you to confirm the request before we delete anything. We will email you once your account has been deleted.
What we delete
When your account is deleted, we delete or deidentify:
(a) your account information, including your name, email address, and phone number;
(b) your profile, including your display name, bio, and profile photo;
(c) your trusted contact connections, pending requests, and groups;
(d) the alert messages stored with your account;
(e) your location, if you shared it. We only ever keep your most recent location, never a history; and
(f) the device identifiers and notification settings linked to your account.
How long it takes
We delete or deidentify your personal information within 30 days after we receive and verify your request. Copies in routine backups are overwritten in the normal backup cycle.
What may be kept
(a) Legal requirements. We may keep limited information for longer when the law requires it, or when we need it to resolve a dispute, prevent fraud or abuse, or enforce our agreements, and only for as long as that purpose requires.
(b) Purchase records. Apple keeps records of your App Store purchases under its own policies, and our subscription provider keeps limited transaction records as required for accounting and tax purposes.
(c) Your contacts' devices. Alerts and notifications that were already delivered to your trusted contacts may remain on their own devices.
Deleting only some of your information
You don't have to delete your whole account to remove some of your information. In the App you can turn off location sharing, which deletes your stored location, remove any trusted contact, and edit or remove your profile photo and bio. You can also email us to ask about deleting other specific information.
Parents and guardians
A parent or guardian can ask us to delete the account of a teen aged 13 to 17 by emailing us with the teen's name and the phone number on the account. Children under 13 may not use Contact Me. If you believe a child under 13 has an account, contact us and we will delete it.
Questions
If you have any questions about deleting your account, email us at contactme@contactme-hq.com. To learn more about how we handle your information, read our Privacy Policy.