This Privacy Policy explains how Contact Me LLC ("Contact Me," "we," "us," or "our") collects, uses, and protects your information when you use the Contact Me mobile application (the "App") and our website at contactme-hq.com (together, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide
- Account information. You register using your Google account or Apple account, and your account is verified by a one time code sent to your phone. We receive basic account details such as your name and email address. Apple lets you hide your email address if you prefer.
- Phone number. Used to verify your account and to support the App's alert and callback features.
- Profile information. Your display name, an optional short bio, and an optional profile photo that you choose from your photo library or take with your camera. You can edit or remove these at any time.
- Phone numbers you enter. When you send a trusted contact request, you enter the recipient's phone number. We use it only to find the matching Contact Me account and deliver your request. If no account matches the number, no request is sent and we do not message that number.
- Trusted contact connections. A record of which other Contact Me users you are connected to, the requests you send and receive, and the groups you create from your accepted contacts.
- Alert messages. The short message you include when you send an alert, so it can be delivered to the recipient.
- Communications. Information you send us when you contact support by email.
Location information
The App includes a map that shows the location of trusted contacts who have chosen to share it with you, and shows your location to the trusted contacts you have chosen to share it with.
- We collect location in the background. If you enable location sharing and grant the "Always" location permission, the App collects your device's precise location on an ongoing basis, including while the App is closed or not in use. This is what allows your approved contacts to see your current position without you opening the App.
- Location sharing is optional and permission based. The App does not collect any location unless you grant location permission. If you grant only "While Using the App," your location is collected solely while the App is open.
- Only approved contacts can see it. Your location is shared with the specific trusted contacts you approve and with no one else. It is never public and is never visible to other users.
- You control it. You can stop sharing with any individual contact, turn location sharing off in the App, or revoke or downgrade the permission in your device settings at any time. Turning location off does not disable alerts.
- What we do not do. We do not sell your location data, use it for advertising, or share it with data brokers. Location is not shared with our analytics or attribution providers.
Purchase and subscription information
If you buy a subscription, our subscription provider records your subscription status, plan, and renewal state so we know which features to unlock. Your card details are handled entirely by Apple and are never seen or stored by us.
Information collected automatically
- Identifiers. A user ID assigned to your account, and device identifiers including the Identifier for Vendors and, if you allow tracking, the Identifier for Advertisers (IDFA).
- Usage and advertising data. Events such as completing registration, viewing content, starting a checkout, and subscribing, along with install and campaign attribution data. See the section on advertising and analytics below.
- Device information. Basic technical data such as device type, operating system version, and app version.
2. Advertising, Attribution, and Analytics
We use two third party providers to understand how people find and use the App and to manage subscriptions:
- AppsFlyer measures which marketing campaigns lead to installs, and records in app events such as registration, content views, and purchases so we can evaluate how the App is performing.
- RevenueCat manages subscription entitlements and shares subscription events with AppsFlyer so purchases can be attributed to the campaign that led to them.
These providers receive your user ID and device identifiers, which means the information described above is linked to your account rather than being anonymous.
Tracking and your choice. Because we share device identifiers with these providers to measure advertising across apps and websites, this activity is considered tracking under Apple's rules.
The App will ask your permission before it accesses your device's advertising identifier. If you decline, we do not access the IDFA and no advertising identifier is shared. You can change your answer at any time in Settings, Privacy and Security, Tracking on your device. Declining does not limit any feature of the App.
Apple's SKAdNetwork may also send us privacy preserving install reports that do not identify you individually.
We do not display advertising inside the App, we do not use your information to serve you targeted ads, and we do not sell your personal information.
3. How We Use Your Information
- To create and verify your account through Google or Apple sign-in and phone verification.
- To deliver the core service, which is sending and receiving urgent alerts between you and your trusted contacts, individually or as a group.
- To show approved trusted contacts on the map, and to show your location to the contacts you have approved.
- To operate features such as one tap callback, alert preferences, quiet mode, and volume settings.
- To manage subscriptions and confirm which paid features your account can access.
- To measure our own marketing campaigns and understand how the App is used, as described above.
- To provide customer support and respond to your requests.
- To maintain the security of the Services, prevent abuse, and enforce our Terms and Conditions.
- To fix bugs, improve performance, and develop new features.
- To comply with legal obligations.
4. Text Messaging (SMS)
We use text messages to send the one time code that verifies your account, and for other messages directly related to the Services. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time.
We only send messages to phone numbers belonging to registered accounts. If someone enters a phone number that does not match a Contact Me account, we do not send anything to that number. We do not send marketing or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
5. How We Share Information
We do not sell your personal information. We share information only in these limited situations:
- With people you choose. Your name, profile photo, alerts, and, if you enable it, your location are shared with the trusted contacts you approve, and theirs with you. That sharing is the core purpose of the App.
- Service providers. Vendors who help us operate the Services, including Google Firebase (authentication, database, and file storage), Apple (distribution, sign-in, and push notifications), mapping providers, SMS delivery providers, AppsFlyer (attribution and analytics), and RevenueCat (subscription management). These providers may only use your information to perform services for us.
- Legal requirements. If required by law, subpoena, or legal process, or to protect the rights, safety, or property of our users, the public, or Contact Me.
- Business transfers. If Contact Me LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.
6. Your Choices and Rights
- Access and correction. You can view and update your account information in the App.
- Deletion. You can request deletion of your account and associated data by contacting us at the email below. We will delete your data unless we are required to retain it by law.
- Trusted contacts. You control who can alert you and can remove approved contacts at any time.
- Location. You can stop sharing location with individual contacts, turn location sharing off in the App, or revoke location permission entirely in your device settings.
- Tracking. You can decline the tracking prompt, or change your answer later in your device's Tracking settings.
- Profile. Your bio and profile photo are optional and can be removed at any time.
- Notifications. You can temporarily disable alerts in the App or manage notification permissions in your device settings.
- SMS. Reply STOP to any text message to opt out of SMS.
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act as amended by the CPRA, or the EU and UK General Data Protection Regulation. These include the right to know what personal information we hold about you, to request its deletion or correction, to opt out of the sharing of personal information for cross context behavioral advertising, and to not be discriminated against for exercising those rights. Declining the tracking prompt on your device is one way to exercise that opt out. To make any other request, contact us at the email below.
7. Data Retention
We keep your information for as long as your account is active or as needed to provide the Services. Although location is collected on an ongoing basis while sharing is enabled, we retain only your most recent position, and each update replaces the previous one. We do not build or store a long term history of where you have been. If you delete your account, we delete or de-identify your personal information within a reasonable period, except where we must retain it to comply with legal obligations, resolve disputes, or enforce our agreements.
8. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to protect your data and will notify you as required by law if a breach affects your information.
9. Children's Privacy
The Services are intended for users aged 13 and older. By creating an account, you represent that you are at least 13 years of age. We do not verify the age of our users and have no obligation to do so. We do not knowingly collect personal information from children under 13. If we become aware that an account belongs to a child under 13, we will remove the account and associated information. If you believe a child under 13 has provided us with personal information, contact us at the email below.
10. Device Permissions
The App asks for a small number of device permissions, and each one is optional:
- Location. Only if you choose to share your location, as described above.
- Notifications. So alerts from your trusted contacts can reach you.
- Photos and camera. Only if you choose to set a profile photo. We access the single image you select and nothing else in your photo library.
- Tracking. Only to access the advertising identifier, as described in the advertising section.
The App does not read your device's address book. Trusted contacts are found by entering a phone number that matches an existing Contact Me account, not by scanning the contacts stored on your phone.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means and update the effective date above. Your continued use of the Services after changes take effect means you accept the updated policy.
12. Contact Us
Contact Me LLC
Email: contactme@contactme-hq.com